1. Introduction

360 Elevate we provides web design and development, digital marketing, AI automation, and lead generation services. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have.

2. Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, email address, phone number, and WhatsApp number, when you message us or request a quote.
• Business information relevant to a project, such as your company name, website URL, industry, and marketing goals.
• Payment information needed to process orders, handled through our payment processor(s) — we do not store full card details on our own servers.
• Technical information such as IP address, browser type, device type, and pages visited, collected automatically through cookies and similar technologies (see our Cookies Policy).
• Communication records, including messages sent via WhatsApp, email, or our website’s contact forms, so we can keep track of your requests and provide support.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services.
• Deliver, manage, and support the services you’ve purchased (website builds, marketing campaigns, AI automations, or lead generation).
• Process payments and maintain records for accounting and legal purposes.
• Improve our website, services, and customer support.
• Send you service updates, invoices, or — only with your consent where required — marketing messages.

4. Communication via WhatsApp and Messaging Apps

We primarily communicate with clients through WhatsApp. When you message us, we store the content of that conversation and your contact details so we can respond and keep a record of your project. WhatsApp messages are subject to WhatsApp’s own privacy policy and terms in addition to this one.

5. Cookies

Our website uses cookies and similar tracking technologies. Full details on what we use and how to manage them are set out in our separate Cookies Policy.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Trusted service providers who help us operate — for example hosting providers, payment processors, email/SMS platforms, and analytics or advertising platforms — under agreements that limit their use of your data to providing services to us.
• Advertising platforms (such as Google or Meta) when running paid campaigns on your behalf, limited to what’s needed to manage those campaigns.
• Authorities or third parties where required by law, to protect our rights, or to prevent fraud or harm.

7. Data Security

We take reasonable technical and organizational measures to protect the information we hold from loss, misuse, or unauthorized access. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal and accounting obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

9. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal and accounting obligations.
• Object to or restrict certain uses of your information, including marketing communications.
• Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, contact us using the details below.

10. Children’s Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We’ll update the “Last updated” date at the top of this page when we do.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: Rajat07me@gmail.com
• WhatsApp: +8801973132652