1. Our Commitment

We want every client to be satisfied with the work we deliver. If something goes wrong on our end, we want to know about it and make it right — that’s what this policy is for.

2. 7-Day Refund Window

If you have a valid concern about a service or project delivered by 360 Elevate, you may request a full refund within 7 days of the order date. Each request is reviewed individually and in good faith.

Examples of valid concerns include, but aren’t limited to:

• The delivered work does not match what was agreed in the project scope or quote.
• A paid service (such as a website build, automation setup, or campaign launch) was not delivered or started within the agreed timeframe.
• A technical failure on our side prevented the service from working as intended.

3. How to Request a Refund

To request a refund, contact us within 7 days of your order date and include:

• Your name and the email or WhatsApp number used for the order.
• The service or project the order relates to, and the order/invoice date.
• A short description of the issue.

You can send this to us by email or WhatsApp using the contact details below. We’ll acknowledge your request promptly and may ask a few follow-up questions to understand the issue.

4. Review & Processing

We review each refund request on its individual merits. Where the concern is valid, we will process a full refund to your original payment method. Refunds are typically processed within [insert number] business days of approval, though your bank or payment provider may take additional time to reflect the refund in your account.

5. Situations Not Covered by This Policy

The following are generally not eligible for a refund under this policy:

• Requests made more than 7 days after the order date.
• Change of mind after work has been completed and approved, where the delivered work matches the agreed scope.
• Third-party costs already incurred on your behalf, such as ad spend, domain registration, hosting, or software/licensing fees paid to external providers.
• Ongoing monthly services for the portion of the billing period already delivered — monthly plans can instead be cancelled going forward at the end of the current billing cycle (see Section 6).

6. Cancelling Monthly Services

Monthly plans (for example, ongoing marketing, AI automation, or lead generation retainers) are not locked into long-term contracts. You can cancel at any time, and your plan will remain active until the end of the current billing period. Cancelling a monthly plan is separate from requesting a refund under Section 2.

7. One-Time Projects

For one-time projects (such as a website build or the AI Starter Kit), the 7-day refund window in Section 2 applies from the order date, regardless of how much of the project has been delivered by that point, provided the concern raised is valid under Section 2.

8. Contact Us

To request a refund or ask a question about this policy, contact us at:

• Email: Rajat07me@gmail.com
• WhatsApp: +8801973132652